Client Experience Specialist

Ramsey, MN
$18-$20/hr
Monday-Friday, 8:00 AM-5:00 PM (overtime opportunities available)
100% Onsite
Temp-to-Hire (Conversion after 480 hours)

About the Company

A growing disaster restoration and construction company specializing in water, fire, and mold remediation, reconstruction, and contents restoration. With 24/7 emergency response services, they help homeowners and businesses recover quickly after property damage. The company is known for its supportive team culture, hands-on leadership, and commitment to customer care.

Position Overview

The Client Experience Specialist serves as a key point of contact for homeowners throughout the restoration process. This role supports the Call Center and Claims teams by coordinating communication between clients, insurance adjusters, vendors, and internal field crews while ensuring an exceptional customer experience.

Key Responsibilities

• Answer inbound calls and make outbound calls to clients, adjusters, and vendors
• Enter and maintain accurate job information in company systems
• Communicate project timelines, services, and next steps to customers
• Assist with claims coordination and related paperwork
• Follow up with clients and leads to keep projects moving forward
• Serve as a professional and compassionate resource during stressful situations

Ideal Candidate

• Outgoing, confident, and enjoys speaking with people
• Strong customer service and communication skills
• Persuasive without being overly sales-oriented
• Comfortable learning new software and technology
• Prior customer service, call center, administrative, or office experience preferred
• Reliable, team-oriented, and dependable
• Able to work occasional mandatory overtime

Why Candidates Like This Opportunity

• Strong team-oriented culture with ongoing leadership support
• Paid training and coaching
• Stable weekday schedule
• Growth and advancement opportunities
• Opportunity to make a meaningful impact helping homeowners through difficult situations

Benefits During Contract Period (Roth Staffing)

• Medical coverage with pharmacy benefits, virtual care, and emotional support
• Dental and vision insurance
• Hospital indemnity coverage
• Accident and critical illness coverage
• Life insurance and short-term disability
• Earned Safe & Sick Time
• Employee discount programs

Benefits Upon Permanent Hire

• 100% employer-paid medical and vision insurance for employees
• Dental insurance
• Paid holidays and vacation time
• 3.5% 401(k) company match
• Bonus opportunities
• Advancement opportunities
• Benefits eligibility after 90 days